Please Note: Most products sold through Digi-iD and our affiliated, team, club, school, and organisation stores are customised or made to order. Standard production time is typically 7 to 10 working days, plus delivery time. During peak periods, larger orders, or where artwork approval is delayed, production times may be longer.
## Order Processing & Delivery
Please Note: Most products sold through Digi-iD and our affiliated, team, club, school, and organisation stores are customised or made to order. Unlike standard retail products, your order may require artwork preparation, production, decoration, quality control, and packaging before dispatch. Estimated delivery times therefore include both production and shipping and may vary depending on the products ordered and seasonal demand.
At Digi-iD, every order is carefully reviewed, produced, and quality checked before dispatch.
As many of our products are customised or made to order, delivery times include both production time and shipping time.
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## Production Times
Production times vary depending on:
* Product type
* Order quantity
* Decoration method
* Artwork approval requirements
* Seasonal demand
### Standard Production Time
Most customised apparel, workwear, promotional products, and branded merchandise orders are produced within 7 to 10 working days, following artwork approval and payment confirmation where applicable.
Please note that this production timeframe does not include delivery time. Delivery times are additional and will vary depending on the shipping service selected and destination.
### Repeat Orders
Repeat orders may be completed more quickly where existing artwork and setup files are available.
### Large or Complex Orders
Large quantity orders, multiple garment types, specialist products, or orders requiring extensive artwork preparation may require additional production time. Where this applies, we will advise you during the ordering process.
### Need Your Order for a Specific Date?
If your order is required for an event, promotion, staff onboarding, exhibition, tournament, or other time sensitive deadline, please contact us before placing your order. While we will always do our best to accommodate requested dates, production and delivery times cannot be guaranteed unless expressly confirmed in writing by Digi-iD.
### Customised Apparel & Workwear
Approximately 5 to 10 working days following artwork approval and payment confirmation.
### Promotional Products & Merchandise
Production times vary by product and will be confirmed at the time of ordering.
### Repeat Orders
Repeat orders may be completed more quickly where existing artwork and setup files are available.
### Need Your Order for a Specific Date?
If your order is required for an event, promotion, staff onboarding, exhibition, tournament, or other time sensitive deadline, please contact us before placing your order. While we will always do our best to accommodate requested dates, production and delivery times cannot be guaranteed unless expressly confirmed in writing by Digi-iD.
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## Artwork Approval
Where artwork approval is required, production will not begin until approval has been received.
Delays in approving artwork may affect the estimated delivery date.
Customers are responsible for reviewing all artwork carefully before approval.
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## Delivery Services
We work with trusted delivery partners to ensure your order reaches you safely and efficiently.
Delivery options may vary depending on:
* Delivery location
* Order value
* Product type
* Parcel size and weight
Available delivery options and charges will be displayed during checkout where applicable.
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## Delivery Times
Once dispatched, most deliveries within the United Kingdom typically arrive within 1 to 3 working days.
Please note that delivery times are estimates only and are not guaranteed.
Factors outside our control, including courier delays, weather conditions, industrial action, and transport disruptions, may affect delivery times.
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## Delivery Tracking
Where tracking information is available, customers will receive shipping updates and tracking details once their order has been dispatched.
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## Large Orders
Large volume orders may be shipped in multiple cartons or separate consignments.
Where this occurs, tracking information will be provided where available.
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## Delivery Address Information
Customers are responsible for providing accurate delivery information.
Digi-iD cannot accept responsibility for delays or additional charges resulting from:
* Incorrect delivery addresses
* Incomplete address details
* Failed delivery attempts
* Refused deliveries
Additional shipping charges may apply if parcels require redelivery.
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## International Deliveries
International shipping may be available on selected products and destinations.
Additional customs duties, taxes, import fees, and local charges may apply depending on the destination country.
These charges are the responsibility of the recipient unless otherwise agreed.
Customers are advised to check local import requirements before placing an order.
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## Damaged or Missing Deliveries
Please inspect your order upon receipt.
If your order arrives damaged, incomplete, or appears to be missing items, please contact us within 48 hours of delivery.
To assist with investigations, we may request:
* Your order number
* Photographs of any damage
* Details of missing items
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## Delays Beyond Our Control
While we make every effort to meet estimated production and delivery times, Digi-iD shall not be liable for delays caused by circumstances beyond our reasonable control, including:
* Courier delays
* Supplier shortages
* Industrial disputes
* Severe weather conditions
* Transport disruption
* Customs delays
* Government restrictions
* Utility outages
* Force majeure events
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## Contact Us
If you have any questions regarding production times, delivery options, or an existing order, our team will be happy to assist.
Email: support@digi-id.co.uk
Phone: 028 406 48004
